We're committed to your satisfaction!

This policy outlines how to handle situations where a product might need to be returned.

What We Cover:

  • Faulty or Damaged Products: If your product arrives damaged or malfunctions, we'll get it fixed!

What We Don't Cover:

  • Change of Mind: Unfortunately, we cannot accept returns due to change of mind. We are a small company and do not have the capacity to offer returns based on change of mind at this time.

How to Return a Faulty or Damaged Product:

  1. Contact Us: Let us know about the issue by emailing shoppingwithfj@gmail.com with a clear description of the problem and photos (if applicable).

  2. We'll Help: We'll work with you to find a solution, which may include:

    • Replacement: We'll send you a brand new product.

    • Repair: If possible, we'll have the product repaired for you.

    • Refund: In some cases, we may offer a full refund.

Important Information:

  • Timescale: Please contact us within 21 days of receiving your order for a return request.

  • Shipping: We'll cover the return shipping costs for faulty or damaged products.

  • Processing: Please be patient while we process your return and issue a replacement, repair, or refund. We work with external manufacturers and need to liaise with them which can take time.

Lost Packages:

  • Contact Us First: If you believe your package is lost, please contact us within 21 days of the estimated delivery date so we can investigate with our manufacturer.

  • Responsibility: We cannot be held responsible for packages marked as "delivered" by the carrier.

Incorrect Addresses:

  • Customer Responsibility: Please ensure you provide the correct shipping address at checkout. We are not responsible for reshipping orders with incorrect addresses provided by the customer. New shipping charges will apply for reshipments.

General:

  • This policy is subject to change. We recommend checking our website periodically for the latest information.

  • For any questions, please don't hesitate to contact us!

Additional Notes (for you):

  • We will process all return requests through our manufacturer according to their guidelines.

  • Please contact us for information and details on packages returned to sender and unclaimed packages.

By following these guidelines, we can ensure a smooth and efficient experience for everyone involved.